She took my hands and refused to let me leave until it was fixed. 5) when everything was done she asked me what I thought about them and I told her that I was really upset with the quality, but they were closing in 10 mins and I would take it as a lesson learned. Naturally the heat from the bulb heated it all up and then it became sticky. It was dried crusty, dried lotion, oily, brown imprint area where several others before me had been. Only it had clearly never been cleaned before. To my surprise I found my hand resting where other hands had been, duh. 4) when it was ready to cure, I put my hand under the light. She never tried to fix it and just hoped I wouldn't notice. IT'S COOL, IT'S JUST NAILS! 3) when she went to put my clear schelac base coat on, I noticed her examining my ring finger that she failed to smooth out in order for the schelac to lay smooth. 2) when I asked her to take my nails from square to squoval (square/roundish) she took the clippers and completely cut off the sides on my nails, and then filed them to no uniform shape. 1) I asked her to let the acetone soak a little longer on my nails to get the shellac removed more, so there would be less picking and scraping with their tools. I explain to her what color I wanted, keep the length, change the shape, etc. You used to be an appreciated customer and not just another set of hands you HAVE to paint in less than 15 mins.Anyways, I walk in there tonight and take a seat. I grew up on west end and have been going here for YEARS, so this is not a one time review. I just left this place and boy am I finally ready to solidify my review.First off, I am a local. I never write reviews but this is so wrong that I had to share in hopes that other people will not have to learn about the shadiness of this place the hard way, like we did!!! Read Less We are from out of town and would NEVER go here again, so she refused the gift card. I cannot imagine anyone having the nerve to tell someone they had a soak off when they didn't, a manicure instead of the painful polish change she had, and justifying putting a color on her that she didn't want!!! She was offered a $10.00 gift card rather than the credit for the incorrect charges. She was also told that "the colors in the front of the salon can look different from the ones they have in the back", which is why the hot pink was the "same" color she had chosen. She was also told that, "They could tell she had a manicure and not a polish change and that the soak off was $10.00 which explained the cost." She DID NOT have a soak off and the whole horrible experience took 30 minutes total. I called to speak to someone about it and spoke with "Ken" who said he was the manager and said to have my daughter come back so he could look up her credit card and credit her because a gel polish change is "$25.00 with no soak off and $30.00 with a soak off." She went back the next day and was told that "Ken no longer works here". To top it all off, my daughter was charged $40.00 and tipped, as well. She then went in the back and got a polish which was hot pink when my daughter chose light pink. She was rude and aggravated when my daughter said no. She also cut my daughters finger and then asked if the polish next to them was the one she had chosen. A young girl did her nails and instead of soaking off the gel-yanked it off with a nail clipper. My college aged daughter went here on a Sunday and asked for a "gel polish change". If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.DO NOT SPEND MONEY HERE OR TRUST THIS NAIL SALON! BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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